Refund policy

Refund Policy

Last updated: [21 Decemeber, 2025]

We want you to be confident in your purchase. Please review our refund policy carefully before placing an order.

Returns

Due to the nature of our products, all food items are final sale and not eligible for return or exchange once shipped.

Refunds & Replacements

We will offer a replacement or refund only if your order arrives:

  • Damaged

  • Defective

  • Incorrect

To be eligible, you must contact us within 7 days of delivery.

Please email [your email address] with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and shipping packaging

If approved, we will issue either:

  • A replacement at no cost, or

  • A refund to your original payment method

Refunds are processed within 5–10 business days after approval.

Non-Refundable Items

We do not offer refunds for:

  • Opened or used products

  • Orders placed incorrectly

  • Taste preferences or heat level expectations

Shipping Issues

We are not responsible for:

  • Shipping delays caused by the carrier

  • Lost, stolen, or misdelivered packages once marked as delivered

If your package is lost in transit, please contact us and we will assist with a carrier claim when possible.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order has shipped, it cannot be canceled.

Contact Information

If you have questions about this policy, contact us at:
wiebesaucin@gmail.com